Subject: Ticket Assigned - Conversation with aisha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 12:31:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aisha aisha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aisha Bot:  Hi Aisha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  96555890008            04:18 PM, 30th Aug                   mayar                   Hi Aisha ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 30th Aug                     aisha                    i want to replace  one of the panties that i brought           04:19 PM, 30th Aug                     aisha                    the size 3to4 exchange  it with 2 to 3           04:19 PM, 30th Aug                     aisha                    i order it online           04:19 PM, 30th Aug                     aisha                    bought*           04:20 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:20 PM, 30th Aug                     aisha                    ok i will           04:20 PM, 30th Aug                     aisha                             04:21 PM, 30th Aug                     aisha                             04:21 PM, 30th Aug                     aisha                    this is tha pants           04:21 PM, 30th Aug                   mayar                   Thank you for providing us with this details            04:24 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:24 PM, 30th Aug                     aisha                    ok           04:24 PM, 30th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any centrepoint store.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store.      ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:28 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:28 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040349