Subject: Ticket Assigned - Conversation with leilani
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 12:12:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leilani leilani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,i would like to track my order Bot:  Please enter your name Customer:  leilani Bot:  Hi Leilani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9691436451 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504319028            03:57 PM, 30th Aug                   mayar                   Hi Leilani  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:59 PM, 30th Aug                     leilani                    Hi Mayar, I wanted to know any update about my order           04:00 PM, 30th Aug                     leilani                    it was suppose to be delivered yesterday           04:00 PM, 30th Aug                     leilani                    but until now it didn't arrived           04:00 PM, 30th Aug                   mayar                   Thank you for providing us with this details            04:00 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:01 PM, 30th Aug                     leilani                    ok           04:01 PM, 30th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971504319028)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:03 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:03 PM, 30th Aug                     leilani                    so when can I receive my order?           04:05 PM, 30th Aug                     leilani                    can you pls indicate that I'll be here in office 9am-6pm           04:05 PM, 30th Aug                   mayar                   Is this your right number (+971504319028)  ​           04:05 PM, 30th Aug                   mayar                   ?           04:05 PM, 30th Aug                     leilani                    so before or after those time slots i will not be able to receive the orer           04:06 PM, 30th Aug                     leilani                    yes correct           04:06 PM, 30th Aug                     leilani                    thats my numebr           04:06 PM, 30th Aug                   mayar                   We will do our best to deliver it asap           04:07 PM, 30th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           04:08 PM, 30th Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:08 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:08 PM, 30th Aug                     leilani                    ok           04:09 PM, 30th Aug                     leilani                    nothing just want to make sure I will receive my order           04:09 PM, 30th Aug                     leilani                    bec I paid for it already           04:09 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040236