Subject: Ticket Assigned - Conversation with mary ann velasco
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 12:10:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary ann velasco mary ann velasco                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary ann velasco Bot:  Hi Mary Ann Velasco ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9691528898 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507508833            03:57 PM, 30th Aug                   mayar                   Hi Mary  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:00 PM, 30th Aug                     mary ann velasco                    Hello Mayar           04:00 PM, 30th Aug                     mary ann velasco                    I requested for my order to be delivered tomorrow           04:00 PM, 30th Aug                   mayar                   Thank you for providing us with this details            04:01 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:01 PM, 30th Aug                     mary ann velasco                    But then the delivery guy calls me today and since im not at home, he told me to contact babyshop for another delivery schedule           04:01 PM, 30th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971507508833)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:02 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:02 PM, 30th Aug                     mary ann velasco                    I just want to make sure that it will be delivered tomorrow between 10 to 2pm as i have chosen online prior to check out           04:03 PM, 30th Aug                   mayar                   Kindly whenever our delivery team contacts you . Ask them to deliver it when ever you want           04:04 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:04 PM, 30th Aug                     mary ann velasco                    Well the delivery man asked me to contact babyshop.           04:05 PM, 30th Aug                     mary ann velasco                    Can you please place the request for delivery on 31 aug at 10 to 2pm           04:06 PM, 30th Aug                     mary ann velasco                    As i have requested online           04:06 PM, 30th Aug                   mayar                   Kindly whenever our delivery team contacts you . Ask them to deliver it when ever you want           04:06 PM, 30th Aug                   mayar                   To be sure about the time           04:06 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            04:06 PM, 30th Aug                     mary ann velasco                    The delivery team contacted me already today, and i mentioned i  wanted it tomorrw and he tells me to contact babyshoo           04:07 PM, 30th Aug                     mary ann velasco                    Cant you please place the delivery date request in the system           04:07 PM, 30th Aug                   mayar                   Sure , we will do our best to deliver it on that time           04:08 PM, 30th Aug                   mayar                   Is there anything else i can help you with?           04:09 PM, 30th Aug                     mary ann velasco                    Thank you Mayar.           04:09 PM, 30th Aug                     mary ann velasco                    That is all thanks           04:09 PM, 30th Aug                     mary ann velasco                    Have a great day           04:09 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040227