Subject: Ticket Assigned - Conversation with abdul
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 11:31:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466748238            03:27 PM, 30th Aug                     abdul                    Ok           03:27 PM, 30th Aug                   mayar                   Hi Abdul ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:27 PM, 30th Aug                     abdul                    Hi           03:27 PM, 30th Aug                     abdul                    21st augest I purchased dress           03:28 PM, 30th Aug                     abdul                    Now I want to return           03:28 PM, 30th Aug                     abdul                    But I lost my invoice           03:28 PM, 30th Aug                     abdul                    If I give my number to exchange           03:29 PM, 30th Aug                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/qa/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:29 PM, 30th Aug                   mayar                   Did you order it online ?           03:29 PM, 30th Aug                     abdul                    No           03:29 PM, 30th Aug                     abdul                    From shop           03:29 PM, 30th Aug                   mayar                   For sorry it can not be returned without the invoice           03:30 PM, 30th Aug                     abdul                    Thank you           03:30 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:31 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040020