Subject: Ticket Assigned - Conversation with fais
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 11:28:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fais fais                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fais Bot:  Hi Fais ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971509286462            03:18 PM, 30th Aug                   mayar                   Hi Fais ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:19 PM, 30th Aug                     fais                    I purchased a ladies dress from max fashion madina mall yesterday. Now i would like to exchange it. Can i exchange it in any max store in UAE?           03:20 PM, 30th Aug                     fais                    If Yes. I will prefer to exchange in Max store Sahara centre or any other in UAE.           03:21 PM, 30th Aug                     fais                    Please reply mayar..           03:22 PM, 30th Aug                   mayar                   You exchange it in any branch           03:24 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            03:24 PM, 30th Aug                     fais                    So no issue in exchange it from any branch in Uae. Right?           03:24 PM, 30th Aug                   mayar                   Yes           03:26 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            03:26 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3040001