Subject: Ticket Assigned - Conversation with salman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 11:26:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salman salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  33556682 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333556682            03:02 PM, 30th Aug                   mayar                   Hi Salman,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:04 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:04 PM, 30th Aug                     salman                    Anyone to assist           03:04 PM, 30th Aug                     salman                    7491715537           03:04 PM, 30th Aug                   mayar                   Thank you for providing us with this details            03:05 PM, 30th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:05 PM, 30th Aug                     salman                    Welcome           03:05 PM, 30th Aug                   mayar                   How may i help you ?           03:05 PM, 30th Aug                     salman                    I just received an order 10 minutes ago, i ordered several items and one of them was baby  high chair           03:06 PM, 30th Aug                     salman                             03:06 PM, 30th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Baby shop store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Baby shop store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           03:09 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            03:09 PM, 30th Aug                     salman                    Are you there!           03:10 PM, 30th Aug                   mayar                   Yes           03:11 PM, 30th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           03:11 PM, 30th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Baby shop store.  Here’s what you need to do.  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Baby shop store . ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund Is there anything else i can help you with?           03:11 PM, 30th Aug                     salman                    So, if i visit nearest by store, they are going to exchange it at same.time           03:14 PM, 30th Aug                     salman                    Because im not looking for refund           03:14 PM, 30th Aug                   mayar                   For sorry we do not have a exchange policy           03:15 PM, 30th Aug                   mayar                   We can create a return request for you           03:15 PM, 30th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:17 PM, 30th Aug                     salman                    Yes           03:18 PM, 30th Aug                     salman                    Return request for what?           03:19 PM, 30th Aug                   mayar                   For the  baby high chair           03:20 PM, 30th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:23 PM, 30th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:24 PM, 30th Aug                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:26 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3039993