Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Aug 2021 09:33:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506769029            01:19 PM, 30th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:19 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:20 PM, 30th Aug                     hi                             01:20 PM, 30th Aug                     hi                    I have removed the app and reinstalled but still same problem           01:21 PM, 30th Aug                     hi                    I cannot see my points when i make order           01:21 PM, 30th Aug                     hi                             01:21 PM, 30th Aug                   mayar                   Do you mean shukran points ?           01:22 PM, 30th Aug                     hi                    Yes           01:22 PM, 30th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:24 PM, 30th Aug                     hi                    I didnt make order , how come i can make order if i dont see my shukran points           01:25 PM, 30th Aug                   mayar                   Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.           01:26 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            01:26 PM, 30th Aug                     hi                    Actually  didnt understand my problem           01:27 PM, 30th Aug                     hi                    I have already points and its showing in shukran,  but when i want to redeem i cannot see my points           01:27 PM, 30th Aug                     hi                    If you still unable to understand and resolve the issue kindly forward to supervisor           01:28 PM, 30th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:29 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            01:29 PM, 30th Aug                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:30 PM, 30th Aug                   mayar                   Is there anything else i can help you with?            01:30 PM, 30th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3039347