Subject: Ticket Assigned - Conversation with safia
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 11:56:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safia safia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safia Bot:  Hi Safia ,what do you need help with? Customer:  /startOver Bot:  Hi Safia ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00974-33890203            03:48 PM, 29th Aug                   mayar                   Hi Safia ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:49 PM, 29th Aug                     safia                    Yes hello           03:49 PM, 29th Aug                     safia                    I have requested return for second time . I have placed order and for both times i have received wrong order           03:50 PM, 29th Aug                     safia                    Still i cant see the credit as it was cash on delivery           03:50 PM, 29th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:50 PM, 29th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:52 PM, 29th Aug                     safia                    4590817136           03:52 PM, 29th Aug                     safia                    Yes           03:52 PM, 29th Aug                   mayar                   Thank you for providing us with this details            03:52 PM, 29th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:52 PM, 29th Aug                     safia                    Yes plz           03:52 PM, 29th Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded to you .           03:53 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            03:54 PM, 29th Aug                     safia                    No thank u           03:54 PM, 29th Aug                     safia                    Can u please make note that i have placed order 2 times           03:54 PM, 29th Aug                     safia                    And both times i have received wrong order           03:54 PM, 29th Aug                     safia                    What is the reason ?           03:54 PM, 29th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:55 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            03:55 PM, 29th Aug                     safia                    No           03:55 PM, 29th Aug                     safia                    Thank you           03:55 PM, 29th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3035486