Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 10:53:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563450815            02:47 PM, 29th Aug                   mayar                   Hi Fatima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:48 PM, 29th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:48 PM, 29th Aug                     fatima                    Hi           02:48 PM, 29th Aug                     fatima                    I just wanted to ask when will i receive my order?           02:49 PM, 29th Aug                     fatima                    #9691496164           02:49 PM, 29th Aug                   mayar                   It will take 2-3 days to be delivered           02:50 PM, 29th Aug                   mayar                   Our team will contact you before delivering it           02:50 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            02:50 PM, 29th Aug                     fatima                    No i just want that it will deliver on morning timings           02:51 PM, 29th Aug                   mayar                   Our team will contact you           02:52 PM, 29th Aug                   mayar                   Kindly ask  the delivery team to deliver it in the morning           02:52 PM, 29th Aug                     fatima                    K thanks           02:52 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            02:52 PM, 29th Aug                     fatima                    No nothing           02:53 PM, 29th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3035138