Subject: Ticket Assigned - Conversation with hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Aug 2021 10:39:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  97433182395            02:30 PM, 29th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:30 PM, 29th Aug                     hello                    Hello mayar           02:31 PM, 29th Aug                     hello                             02:31 PM, 29th Aug                     hello                    Will it be possible to be delivered before 5pm today because I will need it for an event please           02:32 PM, 29th Aug                   mayar                   Thank you for providing us with this details            02:32 PM, 29th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:32 PM, 29th Aug                     hello                    Sure dear thank you           02:32 PM, 29th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:32 PM, 29th Aug                     hello                    Ok just a minute           02:33 PM, 29th Aug                     hello                             02:34 PM, 29th Aug                   mayar                   Thank you for providing us with this details  Could you please allow me 2 minutes to check your order details?           02:34 PM, 29th Aug                     hello                    Go ahead please           02:34 PM, 29th Aug                   mayar                   It takes 2-3 days to be delivered           02:35 PM, 29th Aug                     hello                    Please cancel it ??           02:35 PM, 29th Aug                     hello                    Thank you           02:35 PM, 29th Aug                   mayar                   It has been canceled           02:36 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            02:36 PM, 29th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:39 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3035067