Subject: Ticket Assigned - Conversation with jana
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 28 Aug 2021 16:43:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jana jana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jana Bot:  Hi Jana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9690767802 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551667154            08:28 PM, 28th Aug                   mayar                   Hi  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:31 PM, 28th Aug                     jana                    Hi mayar           08:32 PM, 28th Aug                     jana                    Regarding my order it is mentioned I will get it today but I didnt           08:33 PM, 28th Aug                   mayar                   Thank you for providing us with this details            08:34 PM, 28th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           08:34 PM, 28th Aug                     jana                    I not even got a call regarding delivery but while checking the order status it is updated as customer not responded.           08:34 PM, 28th Aug                     jana                    In what basis status has been updated           08:35 PM, 28th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971551667154)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:38 PM, 28th Aug                   mayar                   Is there anything else i can help you with?            08:38 PM, 28th Aug                     jana                    No delivery partner arrived in my premises           08:39 PM, 28th Aug                   mayar                   Is this your number ?           08:40 PM, 28th Aug                   mayar                   +971551667154           08:40 PM, 28th Aug                   mayar                   ?           08:41 PM, 28th Aug                     jana                    Who is your delivery partner simply updating customer not responded. That just not acceptable           08:41 PM, 28th Aug                     jana                    Yes           08:41 PM, 28th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           08:41 PM, 28th Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:41 PM, 28th Aug                   mayar                   Is there anything else i can help you with?            08:42 PM, 28th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:43 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3032660