Subject: Ticket Assigned - Conversation with noora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Aug 2021 12:58:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noora noora                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i purchased one hour ago and was withdrawn from my credit card,but now i received massages said the process was not successful Bot:  Please enter your name Customer:  noora Bot:  Hi Noora ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9691309806 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971504229986            04:52 PM, 28th Aug                   mayar                   Hi Noora,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:53 PM, 28th Aug                     noora                    I received that my purchase was not successful processed even though it was didactic from my credit card           04:54 PM, 28th Aug                   mayar                   Thank you for providing us with this details            04:55 PM, 28th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:55 PM, 28th Aug                     noora                    Sure           04:55 PM, 28th Aug                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9691309806) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9691309819).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:56 PM, 28th Aug                   mayar                   Is there anything else i can help you with?            04:56 PM, 28th Aug                     noora                    Thanks           04:57 PM, 28th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 PM, 28th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3031611