Subject: Ticket Assigned - Conversation with farah
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 27 Aug 2021 11:26:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599975994            03:17 PM, 27th Aug                   mayar                   Hi Farah  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 27th Aug                     farah                    Hello           03:18 PM, 27th Aug                     farah                    I received my order yesterday but one of the items is broken           03:19 PM, 27th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:19 PM, 27th Aug                     farah                    8289985323           03:20 PM, 27th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           03:21 PM, 27th Aug                   mayar                   We can create a return request for you           03:21 PM, 27th Aug                   mayar                   Kindly share name of the item           03:22 PM, 27th Aug                     farah                    Is it possible to exchange it ?           03:22 PM, 27th Aug                     farah                    Outdoor Rectangular Trunk           03:22 PM, 27th Aug                   mayar                   For sorry we do not have exchange policy           03:23 PM, 27th Aug                     farah                    Ok then i will return it           03:23 PM, 27th Aug                   mayar                   Do you want me to create a return request for you ?           03:23 PM, 27th Aug                     farah                    Yes please           03:24 PM, 27th Aug                   mayar                   It has been created           03:24 PM, 27th Aug                     farah                    How long it will take until collection ?           03:24 PM, 27th Aug                   mayar                   Our team will contact you whiten 3-5 days to collect it           03:24 PM, 27th Aug                   mayar                   Is there anything else i can help you with?            03:24 PM, 27th Aug                     farah                    No dear           03:25 PM, 27th Aug                     farah                    Thank you           03:25 PM, 27th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3027792