Subject: Ticket Assigned - Conversation with sonal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Aug 2021 11:22:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sonal sonal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sonal Bot:  Hi Sonal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9690782239 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522958089            03:10 PM, 27th Aug                     sonal                    i did not receive any call           03:12 PM, 27th Aug                   mayar                   Hi Sonal ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:13 PM, 27th Aug                     sonal                    Hi Mayar           03:13 PM, 27th Aug                     sonal                    my order is showing delivered and i received a message as well           03:14 PM, 27th Aug                     sonal                    that it is delivered           03:14 PM, 27th Aug                     sonal                    but i did not get call from the delivery guy           03:14 PM, 27th Aug                     sonal                    nor did i get any order           03:14 PM, 27th Aug                   mayar                   Is this your order number 9690782239           03:14 PM, 27th Aug                   mayar                   ?           03:14 PM, 27th Aug                     sonal                    yes           03:14 PM, 27th Aug                     sonal                    the courier tracking also shows delivered           03:15 PM, 27th Aug                     sonal                    there is no contact no of any person to check           03:15 PM, 27th Aug                   mayar                   We have checked and we would like to inform you that our courier team contacted on (+971522958089) and delivered the order on (27/8/2021).   We request you to please check with your security, family members and neighbors regarding your order.            03:16 PM, 27th Aug                   mayar                   Is there anything else i can help you with?            03:16 PM, 27th Aug                     sonal                    are you serous?           03:16 PM, 27th Aug                     sonal                    i am saying i did not receive any call from any delivery agent           03:16 PM, 27th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:17 PM, 27th Aug                   mayar                   Is there anything else i can help you with?            03:17 PM, 27th Aug                     sonal                    let me check with security           03:17 PM, 27th Aug                     sonal                    but why this the courier team not call me           03:18 PM, 27th Aug                     sonal                    how can it say delivered           03:18 PM, 27th Aug                     sonal                    i am checking with my reception           03:18 PM, 27th Aug                   mayar                   Kindly check with the security and contact us again if you did not get it           03:19 PM, 27th Aug                   mayar                   Is there anything else i can help you with?            03:19 PM, 27th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3027779