Subject: Ticket Assigned - Conversation with abhilash
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 Aug 2021 10:20:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abhilash abhilash                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abhilash Bot:  Hi Abhilash ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9690861973 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502262880            02:13 PM, 27th Aug                     abhilash                    Ok           02:13 PM, 27th Aug                   mayar                   Hi Abhilash,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:14 PM, 27th Aug                     abhilash                    Hi Mayar           02:14 PM, 27th Aug                     abhilash                    I received the order no 9690861973           02:14 PM, 27th Aug                     abhilash                    In that order denim shirt received is different color           02:14 PM, 27th Aug                     abhilash                    I ordered light blue color shirt           02:15 PM, 27th Aug                     abhilash                    Received dark blue shirt           02:15 PM, 27th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a color  issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:16 PM, 27th Aug                   mayar                   Is there anything else i can help you with?            02:16 PM, 27th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:19 PM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3027590