Subject: Ticket Assigned - Conversation with rachel ann due
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 16:32:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rachel ann due rachel ann due                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rachel ann due Bot:  Hi Rachel Ann Due ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455180816            07:57 PM, 26th Aug                     rachel ann due                    How to bring back my shukran points           07:57 PM, 26th Aug                   Sohaib                   Hi  Rachel ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:57 PM, 26th Aug                     rachel ann due                    I cancel my order in max           07:57 PM, 26th Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            07:57 PM, 26th Aug                     rachel ann due                    By using shukran points           07:58 PM, 26th Aug                     rachel ann due                    Your Order 4590536428 has been successfully cancelled at your request.           07:58 PM, 26th Aug                     rachel ann due                    Because i order yesterday soi exo6that           07:59 PM, 26th Aug                     rachel ann due                    Expect they deliver today.. Because tomorrow we go           07:59 PM, 26th Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:00 PM, 26th Aug                     rachel ann due                    Ok           08:01 PM, 26th Aug                   Sohaib                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the cancellation date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           08:03 PM, 26th Aug                   Sohaib                   Pending Points: 1647.0           08:03 PM, 26th Aug                     rachel ann due                    Omg           08:05 PM, 26th Aug                     rachel ann due                    Why           08:05 PM, 26th Aug                     rachel ann due                    Can i use again on the order i cancel?           08:05 PM, 26th Aug                     rachel ann due                    Im leaving qatar this coming 3days that's why i want to use           08:07 PM, 26th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we won't be able to initiate the same order has been cancelled from your end Kindly note that you can create a new order again           08:07 PM, 26th Aug                     rachel ann due                    So i can use my shukran points?           08:09 PM, 26th Aug                   mayar                   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           08:11 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            08:11 PM, 26th Aug                     rachel ann due                    ??I want to use before i leaving qatar 4 days left only           08:13 PM, 26th Aug                     rachel ann due                    So how can i use if not here already           08:13 PM, 26th Aug                   mayar                   For sorry it can not be used whiten  days -           08:14 PM, 26th Aug                   mayar                   Kindly use the points after coming back           08:15 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            08:15 PM, 26th Aug                     rachel ann due                    How can i use if im not here in qatar           08:15 PM, 26th Aug                     rachel ann due                    Can i use that points in philippine?           08:16 PM, 26th Aug                     rachel ann due                    So can u bring back my cancel order?           08:16 PM, 26th Aug                   mayar                   For sorry we can not deliver the canceled order           08:19 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            08:19 PM, 26th Aug                     rachel ann due                    ??           08:22 PM, 26th Aug                     rachel ann due                    You have shukran in philippine?           08:22 PM, 26th Aug                     rachel ann due                    They not process my order early           08:23 PM, 26th Aug                     rachel ann due                    Oh my God           08:23 PM, 26th Aug                     rachel ann due                    I save my shukran for long time i didn't use           08:23 PM, 26th Aug                     rachel ann due                    Now i use they not process           08:23 PM, 26th Aug                     rachel ann due                    Now am i waiting for 14 days... How can i use if im in philippine already??           08:24 PM, 26th Aug                   mayar                   Kindly use it after coming back           08:29 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            08:29 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:32 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3025869