Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 16:20:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation salman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salman Bot:  Hi Salman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6340681401 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509114003            08:11 PM, 26th Aug                   mayar                   Hi Salman,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:12 PM, 26th Aug                     salman                    Good evening           08:12 PM, 26th Aug                     salman                    I have returned my order 6340681401           08:13 PM, 26th Aug                     salman                    Because received wrong item           08:13 PM, 26th Aug                     salman                    Now i got this message           08:13 PM, 26th Aug                     salman                    Weve cancelled your return for order # 6340681401 , Set of 4 - Sustainable Anti-Du...  as requested by you. Please reach out to us for anything further.           08:13 PM, 26th Aug                     salman                    Why           08:13 PM, 26th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:16 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            08:17 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:19 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3025813