Subject: Ticket Assigned - Conversation with libin philip
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 15:28:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with libin philip libin philip                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  libin philip Bot:  Hi Libin Philip ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  555291698            07:09 PM, 26th Aug                   mayar                   Hi  Libin Philip  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:09 PM, 26th Aug                   mayar                   Could you please share your order number so that I can assist you further?           07:10 PM, 26th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:11 PM, 26th Aug                     libin philip                    Hi I have placed an order (9690528444) on yesterday and today I received it .I would like return two products in that order but I couldnot select it properly .by mistake I have selected4  productss           07:12 PM, 26th Aug                     libin philip                    Can you help me to place return request for 2 products           07:12 PM, 26th Aug                     libin philip                    I want to return sustaonable striped shirt with long sleeve and printed formal shirt with long sleeves and pocket           07:13 PM, 26th Aug                     libin philip                    Are we still connected  Mayar           07:15 PM, 26th Aug                     libin philip                    /startOver           07:15 PM, 26th Aug                     libin philip                    /startOver           07:15 PM, 26th Aug                   mayar                   Thank you for providing us with this details            07:17 PM, 26th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           07:17 PM, 26th Aug                     libin philip                    Ok           07:17 PM, 26th Aug                     libin philip                    Can you please cancel my previous return request and place a new one           07:21 PM, 26th Aug                   mayar                   Kindly share a screenshot of the items           07:21 PM, 26th Aug                     libin philip                    Ok           07:21 PM, 26th Aug                   mayar                   it was cancelled           07:21 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            07:21 PM, 26th Aug                     libin philip                             07:22 PM, 26th Aug                     libin philip                             07:23 PM, 26th Aug                     libin philip                    Thanks..please place a return request for these items           07:23 PM, 26th Aug                     libin philip                    Can I confirm return of these two products           07:24 PM, 26th Aug                   mayar                   A return request has been created for you           07:25 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            07:25 PM, 26th Aug                     libin philip                    No thanks..           07:26 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:28 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3025594