Subject: Ticket Assigned - Conversation with vivin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 14:28:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vivin vivin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vivin Bot:  Hi Vivin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8290729419 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566237683            06:07 PM, 26th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:08 PM, 26th Aug                     vivin                    Good evening,i ordered 2 kappa face masks today for order and pick up from a store but later,i received a message sayingtgat order was unsuccessful           06:10 PM, 26th Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:11 PM, 26th Aug                     vivin                    8290729419           06:12 PM, 26th Aug                   mayar                   Thank you for providing us with this details            06:13 PM, 26th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:13 PM, 26th Aug                     vivin                    Okay           06:13 PM, 26th Aug                   mayar                    We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8290729419) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8290731366).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:16 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            06:16 PM, 26th Aug                     vivin                    How long will this take?           06:17 PM, 26th Aug                   mayar                   It will take 2-3 days           06:20 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            06:20 PM, 26th Aug                     vivin                    Should we collect it from the store ? And if so which store?           06:21 PM, 26th Aug                   mayar                   This is the address Al Hamoud Tower - Fahaheel Coastal Road - Al Daboos Street,           06:25 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            06:25 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 26th Aug                     vivin                    Thank you           06:27 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3025317