Subject: Ticket Assigned - Conversation with received my order yesterday unfortunately one item is not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 13:20:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with received my order yesterday  unfortunately one item is not working received my order yesterday  unfortunately one item is not working                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  received my order yesterday  unfortunately one item is not working Bot:  Hi Received My Order Yesterday  Unfortunately One Item Is Not Working ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566244000            05:10 PM, 26th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:10 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Hi dear           05:10 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    I received my order yesterday and one item is not working           05:10 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Please send me someone to exchange it           05:11 PM, 26th Aug                   mayar                   Could you please share your order number so that I can assist you further?           05:11 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                             05:11 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    8288695187           05:12 PM, 26th Aug                   mayar                   Thank you for providing us with this details            05:12 PM, 26th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:13 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Ok           05:13 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    It’s a smart watch.. black color           05:13 PM, 26th Aug                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/kw/en. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any centrepoint store.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  centrepoint store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:14 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            05:14 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    No please           05:15 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    I order it for a delivery and I want you to send me someone to take it           05:16 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Don’t write me a lot please           05:16 PM, 26th Aug                   mayar                   Do you one to return he whole order ?           05:16 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Just give me the easiest way to get a new one           05:17 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    The one you delivered is not working at all           05:17 PM, 26th Aug                   mayar                   For sorry we do not have exchange policy           05:17 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Only one watch           05:17 PM, 26th Aug                   mayar                   We can return the item and refund the amount           05:17 PM, 26th Aug                   mayar                   Do you want me to create a return request for you ?           05:18 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    I called you and they told me ther will exchange it           05:18 PM, 26th Aug                   mayar                   For sorry we do not have exchange policy           05:19 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Ok then refund it please           05:19 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    As soon as possible           05:19 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    It’s only one item that I would like to refund           05:19 PM, 26th Aug                   mayar                   A return request has been created           05:20 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    The second watch is working           05:20 PM, 26th Aug                   mayar                   Our team will collect the item whiten 3-5 days           05:20 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            05:20 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Ok thank you           05:20 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:20 PM, 26th Aug                     received my order yesterday  unfortunately one item is not working                    Thank you           05:20 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3024981