Subject: Ticket Assigned - Conversation with nasir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 12:33:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nasir nasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nasir Bot:  Hi Nasir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6342453409 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501200895            04:18 PM, 26th Aug                     nasir                    Ok           04:18 PM, 26th Aug                     nasir                    Human agent           04:19 PM, 26th Aug                   mayar                   Hi Nasir,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:21 PM, 26th Aug                     nasir                    H           04:23 PM, 26th Aug                     nasir                    Hi           04:23 PM, 26th Aug                     nasir                    I'm waiting           04:23 PM, 26th Aug                     nasir                    FP0824210002863           04:23 PM, 26th Aug                     nasir                    Track number shows requested for address change           04:24 PM, 26th Aug                     nasir                    I didn't request anyone to change address           04:24 PM, 26th Aug                     nasir                    Kindly check and let me know when i will recieve my order           04:24 PM, 26th Aug                     nasir                    No one contact me for location and availability to deliver shipment           04:25 PM, 26th Aug                   mayar                   Thank you for providing us with this details            04:26 PM, 26th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:26 PM, 26th Aug                     nasir                    Ok           04:26 PM, 26th Aug                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+966501200895)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              04:29 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            04:29 PM, 26th Aug                     nasir                    Can i expect delivery today           04:30 PM, 26th Aug                     nasir                    Past i had a bad experience with courier and center point, I don't want to face same again           04:31 PM, 26th Aug                   mayar                   It is out for delivery           04:31 PM, 26th Aug                   mayar                   Our team will contact you on +966501200895           04:31 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            04:31 PM, 26th Aug                     nasir                    Yes i can see that status, just confirming there will be delivery today           04:32 PM, 26th Aug                     nasir                    Nothing from my side           04:32 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:33 PM, 26th Aug                     nasir                    Thanks           04:33 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3024747