Subject: Ticket Assigned - Conversation with musthafa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 11:44:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with musthafa musthafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  musthafa Bot:  Hi Musthafa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  5541254 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8875412 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  Start Over Bot:  Hi Musthafa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556623392            03:26 PM, 26th Aug                   mayar                   Hi Musthafa  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:34 PM, 26th Aug                     musthafa                    hi           03:34 PM, 26th Aug                     musthafa                    i'm going to prder as click and collect           03:35 PM, 26th Aug                     musthafa                    can you tell me in which point cash on delivery is available.           03:35 PM, 26th Aug                   mayar                   Cash on delivery option is not available to click and collect orders           03:38 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            03:38 PM, 26th Aug                     musthafa                    but it is showing in your website that cash on delivery available in some dleivery points           03:38 PM, 26th Aug                     musthafa                             03:39 PM, 26th Aug                   mayar                   Cash on delivery option is not available to click and collect orders           03:41 PM, 26th Aug                     musthafa                    ok fine           03:41 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            03:41 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3024493