Subject: Ticket Assigned - Conversation with azhar abbas
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Aug 2021 09:20:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azhar abbas azhar abbas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  azhar abbas Bot:  Hi Azhar Abbas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4590388949 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97450741100            12:56 PM, 26th Aug                   mayar                   Hi Azhar Abbas  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:56 PM, 26th Aug                     azhar abbas                    Order# 4590388949  AWB FC0825210005284 Delivery Man Contact # 3119 7667  Complaint # 3023554   Dear Sir,  This is to complain about very rude and unprofessional behaviour from the delivery man.  He reached at the basement of my office and he is ‘ordering’ me to come down.  As I given up the delivery address at my office floor, why should I go down.  I’m on duty and I cannot leave office now.  And please note that I made this order with an intention to receive it TODAY itself.  I cannot accept such unprofessional behaviour, and I need the item immediately.   Thank you,  awaiting your response.           12:59 PM, 26th Aug                     azhar abbas                    Just now again this delivery man called me Mr. Shafnas, he is using abusive language..           01:00 PM, 26th Aug                     azhar abbas                    31197667           01:00 PM, 26th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97450741100)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:01 PM, 26th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:01 PM, 26th Aug                     azhar abbas                    What you are talking about..           01:02 PM, 26th Aug                     azhar abbas                    The delivery man called me and cannot come to my office           01:02 PM, 26th Aug                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:02 PM, 26th Aug                     azhar abbas                    He is very rude and using abusive language..           01:02 PM, 26th Aug                     azhar abbas                    I have call record           01:03 PM, 26th Aug                     azhar abbas                    I will complaint police and if needed will go to court against max for cheating           01:03 PM, 26th Aug                   mayar                   We know that you are frustrated we will do our best to make sure that you will receive your order asap           01:04 PM, 26th Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:04 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            01:04 PM, 26th Aug                     azhar abbas                    I need it immediately           01:06 PM, 26th Aug                     azhar abbas                    I have placed this order for an intention           01:06 PM, 26th Aug                     azhar abbas                    Why such unprofessional employees makes a customer  frustrated           01:07 PM, 26th Aug                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:07 PM, 26th Aug                   mayar                   Kindly allow us some time to work on the issue you are facing           01:08 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            01:08 PM, 26th Aug                     azhar abbas                    Please arrange a call back..           01:09 PM, 26th Aug                     azhar abbas                    Complaint # 3023554           01:10 PM, 26th Aug                     azhar abbas                    What is the status           01:12 PM, 26th Aug                   mayar                   We are from chat team we can not make calls           01:12 PM, 26th Aug                   mayar                   The order was shipped           01:12 PM, 26th Aug                   mayar                   Kindly contact us on 8000-629           01:13 PM, 26th Aug                   mayar                   Kindly allow us some time to work on the issue you are facing           01:13 PM, 26th Aug                   mayar                   Is there anything else i can help you with?            01:13 PM, 26th Aug                     azhar abbas                    You there?           01:15 PM, 26th Aug                     azhar abbas                    I know that the order shipped.. and I complained about the delivery.  Are you joking           01:16 PM, 26th Aug                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:18 PM, 26th Aug                   mayar                   It is not out for delivery .Kindly allow us some time to work on the issue you are facing           01:18 PM, 26th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3023807