Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 14:06:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598707600            05:49 PM, 23rd Aug                   mayar                   Hi Mohammed,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:49 PM, 23rd Aug                     mohammed                    Good evening           05:49 PM, 23rd Aug                     mohammed                             05:50 PM, 23rd Aug                     mohammed                    I want to change the pick uo system to delivery please           05:50 PM, 23rd Aug                     mohammed                    Up*           05:50 PM, 23rd Aug                     mohammed                    Hello?           05:52 PM, 23rd Aug                   mayar                   For sorry delivery mode can not be changed           05:52 PM, 23rd Aug                   mayar                   after placing the order           05:52 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            05:52 PM, 23rd Aug                     mohammed                    I want to cancel the order then           05:54 PM, 23rd Aug                     mohammed                    Ok thank you           05:55 PM, 23rd Aug                     mohammed                    /startOver           05:55 PM, 23rd Aug                   mayar                   Could you please share your order number so that I can assist you further?           05:55 PM, 23rd Aug                     mohammed                    1min           05:55 PM, 23rd Aug                     mohammed                    8289771464           05:56 PM, 23rd Aug                   mayar                   This order is under process           05:58 PM, 23rd Aug                   mayar                   It can not be canceled now           05:58 PM, 23rd Aug                   mayar                   It will be automatically canceled whiten 14 days           05:59 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            05:59 PM, 23rd Aug                     mohammed                    They sent me an email that it is ready for pick up           05:59 PM, 23rd Aug                     mohammed                    If im not vaccinated, can i enter the liwan mall?           05:59 PM, 23rd Aug                     mohammed                    Ok then dont cancel the ordee           06:02 PM, 23rd Aug                     mohammed                    Order           06:02 PM, 23rd Aug                     mohammed                    Dont cancel           06:02 PM, 23rd Aug                   mayar                   No For sorry you can enter without  being  vaccinated           06:02 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            06:02 PM, 23rd Aug                     mohammed                    No thank you           06:04 PM, 23rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:06 PM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3013243