Subject: Ticket Assigned - Conversation with wasia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 12:51:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wasia wasia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wasia Bot:  Hi Wasia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9688699648 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501824048            04:43 PM, 23rd Aug                   mayar                   Hi Wasia,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:44 PM, 23rd Aug                   mayar                   We see that you are contacting regarding the order you placed on our website with order number 9688699648   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+971501824048  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           04:48 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            04:48 PM, 23rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:50 PM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3012940