Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 12:42:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation jummana                    Bot:  Hi again! Bot:  Please enter your name Customer:  jummana Bot:  Hi Jummana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8288415978 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597709997            04:40 PM, 23rd Aug                   mayar                   Hi Jummana  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:40 PM, 23rd Aug                     jummana                    my  order please i think it late           04:41 PM, 23rd Aug                     jummana                    i ordered last thursday           04:41 PM, 23rd Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:41 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            04:41 PM, 23rd Aug                     jummana                    no thank u           04:41 PM, 23rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:42 PM, 23rd Aug                     jummana                    thsnk u           04:42 PM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3012913