Subject: Ticket Assigned - Conversation with omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 12:39:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9671973426 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545244246 Bot:  Please wait while we transfer you to an agent Agent:  Hi Omar , Thank you for contacting us. My name is badri , I will be happy to assist you. Agent:  We have checked and it appears that the following order number: ( 9671973426) was placed on (Jun 21, 2021). Please note the delivery time frame is 2-3 business days  The tracking number for your order is: (LM734334268) and you can track it here: (  https://www.fodel.com/en/track-parcel.html). Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9685365294 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Omar,Good evening Agent:  Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Omar, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9685365294 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Omar,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Okey Customer:  Hello Agent:  How may i help you ? Customer:  I ordered items since 3 days and it didn't even package at statue bar Agent:  Thank you for providing us with this details  Customer:  When i ordered it said i will receive it tomorrow sunday Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Okey Agent:  It takes 2-3 working days Agent:  Our team will contact you once it is ready Customer:  Today last day Agent:  Is there anything else i can help you with?  Customer:  3 days already finished Customer:  I didn't even help me Customer:  What information u gave to me ? Agent:  This order  was placed on 7/9/2021 Agent:  tomorrow is the last day Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Omar, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hello Customer:  I order 400aed Customer:  But code FBLISHERE not give me any discount Customer:  ? Agent:  Please share with us the code / Customer:  FBLISHERE Customer:  This code Agent:  دقيقة من فضلك ليتم التحقق إبقى معنا Customer:  Ok Agent:  As i checked the code isn't available at our website: Agent:  FBLISHERE Customer:  So what offer expired Customer:  ? Customer:  Spend 400 get 100 off? Agent:  From where you got the code ? Customer:  App Customer:  Center point app Customer:  IMAGE Customer:  ? Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other questions I can help you with? Customer:  Yes Customer:  When code will be active Customer:  I want order now ? Customer:  How i will know the issue had been solved then? Agent:  We will update you via email: Agent:  [email-masked] Customer:  Okey Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9689656040 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Omar ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hello Customer:  I just ordered and i have payment problem Agent:  How may i help you? Customer:  I didn't write my bank otp Customer:  And payment will be declined Customer:  So i will lose promo code Agent:  If the order has been canceled it will be replaced automatically Customer:  I will lose discount Customer:  As before Agent:  If the order has been canceled it will be replaced automatically Agent:  If you lost it we will provide you with a new one Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Yee Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9689653885 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 23rd Aug                     omer                    Okey           04:26 PM, 23rd Aug                   mayar                   Hi Omer ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:27 PM, 23rd Aug                     omer                    Hello           04:27 PM, 23rd Aug                     omer                    İ want cancel one item from cancel order           04:27 PM, 23rd Aug                     omer                    ?           04:29 PM, 23rd Aug                     omer                    Alo           04:31 PM, 23rd Aug                   mayar                   For sorry the order can not be modified after placing the order           04:32 PM, 23rd Aug                   mayar                   Kindly return the item after receiving the order           04:32 PM, 23rd Aug                     omer                    İ want cancel it           04:32 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            04:32 PM, 23rd Aug                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:33 PM, 23rd Aug                     omer                    İ don't want return it           04:33 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?            04:33 PM, 23rd Aug                     omer                    /startOver           04:33 PM, 23rd Aug                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:35 PM, 23rd Aug                   mayar                   Is there anything else i can help you with?           04:35 PM, 23rd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:38 PM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3012900