Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Aug 2021 13:53:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sheraz                    Bot:  Hi again! Bot:  Please enter your name Customer:  sheraz Bot:  Hi Sheraz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9688879621 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543853143            05:47 PM, 22nd Aug                   mayar                   Hi Sheraz ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:47 PM, 22nd Aug                     sheraz                    9688879621           05:47 PM, 22nd Aug                     sheraz                    Hi can you check please when i will get my order its now more then 2 days           05:48 PM, 22nd Aug                   mayar                   It takes 2-3 working days to be ready at the store           05:49 PM, 22nd Aug                   mayar                   Our team will contact you once it is ready           05:49 PM, 22nd Aug                   mayar                   Is there anything else i can help you with?            05:49 PM, 22nd Aug                     sheraz                    More 2 to 3 days           05:49 PM, 22nd Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:50 PM, 22nd Aug                   mayar                   Is there anything else i can help you with?            05:50 PM, 22nd Aug                     sheraz                    Ok thanks           05:51 PM, 22nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:52 PM, 22nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3009354