Subject: Ticket Assigned - Conversation with ahsan
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Aug 2021 13:42:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahsan ahsan                    Bot:  Hi again! Bot:  Please enter your name Customer:  ahsan Bot:  Hi Ahsan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971543556542            05:38 PM, 22nd Aug                   mayar                   Hi Ahsan,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:38 PM, 22nd Aug                     ahsan                    Hey           05:38 PM, 22nd Aug                     ahsan                    I just returned one of my items from order no 9687873299           05:38 PM, 22nd Aug                     ahsan                    The person has already taken it from me           05:39 PM, 22nd Aug                   mayar                   Thank you for providing us with this details            05:39 PM, 22nd Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:39 PM, 22nd Aug                     ahsan                    I wanted to know when will I receive the refund because I ordered through tabby installments           05:39 PM, 22nd Aug                     ahsan                    Yes of course take your time           05:39 PM, 22nd Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           05:39 PM, 22nd Aug                   mayar                   Is there anything else i can help you with?            05:40 PM, 22nd Aug                     ahsan                    Alright thank you           05:41 PM, 22nd Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:41 PM, 22nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3009291