Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Aug 2021 13:37:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation vanessa                    Bot:  Hi again! Bot:  Please enter your name Customer:  vanessa Bot:  Hi Vanessa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9688604067 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563296386            05:18 PM, 22nd Aug                   mayar                   Hi Vanessa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:19 PM, 22nd Aug                     vanessa                    Hello           05:19 PM, 22nd Aug                     vanessa                    I didn’t received my shipping           05:19 PM, 22nd Aug                     vanessa                    Though it says here that it is delivered           05:19 PM, 22nd Aug                     vanessa                    9688604067           05:19 PM, 22nd Aug                     vanessa                    FP081921001063           05:22 PM, 22nd Aug                     vanessa                    /startOver           05:24 PM, 22nd Aug                     vanessa                    Hello           05:26 PM, 22nd Aug                   mayar                   Thank you for providing us with this details            05:27 PM, 22nd Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           05:27 PM, 22nd Aug                   mayar                   We have checked and we would like to inform you that our courier team contacted on (00971563296386) and delivered the order on (8/19/21 ).   We request you to please check with your security, family members and neighbors regarding your order.            05:32 PM, 22nd Aug                   mayar                   Is there anything else i can help you with?            05:32 PM, 22nd Aug                     vanessa                    No one contacted me and no delivery received           05:33 PM, 22nd Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:35 PM, 22nd Aug                   mayar                   Is there anything else i can help you with?            05:35 PM, 22nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3009268