Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 22 Aug 2021 11:48:50 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Monika,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindly refer to the below email from Abhishek and do the needful.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Let us know if you face any errors while re-publishing Order number 6332231927 (Member ID 1700000299260448).</span></div>
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<b><span style="color:#2F5597;mso-style-textfill-fill-color:#2F5597;mso-style-textfill-fill-alpha:100.0%">REL-146038</span></b><div></div></span></li>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><span style="font-size:9.0pt;color:#6F554D">      </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>Download the Shukran</span></b><b><span style="font-size:9.0pt;color:#6F554D"> </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>App</span></b><span style="font-size:9.0pt"> </span>
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<span style="font-size:9.0pt">     </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.shukran&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848187106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=AJiTOKg70Jko6jBZGwasW9ZbEEUoDWci8LCW1ig%2Fz2A%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="76" height="25" style="width:.7916in;height:.2638in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e1pPXOUJSZv-OPlhJlyv3TdqeuCxqV7JbBsCFD91XiM" alt="signature_1474389494"></span></a><span style="font-size:9.0pt">  </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fshukran%2Fid730806055%3Fls%3D1%26mt%3D8&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848197106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=m%2FJVgru1ad0p%2BpSTvanSRK9UmhOUr6Ff4uBodRXj9wc%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="73" height="24" style="width:.7569in;height:.25in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-hmCv_B5T4sR-ps5pWjB7ZbX6jftRUhEk9p2qpX2VcI" alt="signature_235074976"></span></a>
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<div class="MsoNormal"><b><span style='font-family:"Sofia Pro";color:#42241C'>Sohil Parmar</span></b></div>
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<div class="MsoNormal" style="text-align:justify"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Senior Executive – Loyalty Operations</span></b></div>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>M :</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
 56 132 0871</span></b>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  
</span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><u><a href="mailto:[email-masked]" rel="noreferrer">sohil.parmar<span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold"'>@landmarkgroup.com</span></a></u>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
 Tower, Dubai Marina, UAE</span></b>
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<div class="MsoNormal" style="text-align:justify"><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>       PO Box 25030.</span></b></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848197106%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=tyvO6h5fUG4EtBufMCXvFef6TjJUv0ydM4JV2V8fRD4%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kwXGFiOMFKXRR9vQ6nSs8jbUcK_ofSlkUt10VumjOSY" alt="signature_426921303"></span></a><span style="font-size:10.5pt">   </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7Cfa1de20e2bab454db96d08d8f1be48d9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637525146848207094%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=x35%2FNw5h1dATL0ywOBODONNKqYUnFwRxbvD4UD%2BK%2Fq4%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Np5hNG1qEB1ZsVrO-znGnQt88NxfvxpS9dVg4vb5DRE" alt="signature_88881169"></span></a><span style="font-size:10.5pt"> 
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<div>From:<span lang="EN-US"> Abhishek Ghosh (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 22 August 2021 3:24 PM<br>
<b>To:</b> Sohil Parmar &lt;[email-masked]&gt;; TCS ShukranTeam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Shukran Operations &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Monika Garg &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2976513] - need escalation</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Sohil,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please ask the Web Team to republish the Invoice and check if there is any issue while posting the same to Siebel. At Siebel end we cannot capture that why the Invoice has not come to Siebel, it will reflect at Web Team
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<div class="MsoNormal"><span lang="EN-US">Thanks,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abhishek Ghosh</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Sohil Parmar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 22, 2021 10:55 AM<br>
<b>To:</b> Abhishek Ghosh (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; TCS ShukranTeam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shukran Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Monika Garg &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2976513] - need escalation</span>
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<div class="MsoNormal">Hi Abhishek,</div>
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<div class="MsoNormal">Kindly check and confirm why Order number 6332231927 does not show up in Siebel, Wherein the order is reflecting in HYBRIS :</div>
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<div class="MsoNormal">Number of points supposed to credit: <span style="background:yellow;mso-highlight:yellow">
57</span> </div>
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<div class="MsoNormal">Loyalty Card Number: <span style="background:yellow;mso-highlight:yellow">
1700000299260448</span>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<b><span style="font-size:9.0pt;color:#6F554D">      </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>Download the Shukran</span></b><b><span style="font-size:9.0pt;color:#6F554D"> </span></b><b><span style='font-size:9.0pt;font-family:"Sofia Pro SemiBold";color:#6F554D'>App</span></b><span style="font-size:9.0pt"> </span>
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<span style="font-size:9.0pt">     </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.landmarkgroup.shukran&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664360583%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7RbacO9LvjYQh6BqLbUqmTbMO%2FoFoMBj9Jmse%2BsXhu0%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="76" height="25" style="width:.7916in;height:.2638in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.e1pPXOUJSZv-OPlhJlyv3TdqeuCxqV7JbBsCFD91XiM" alt="signature_1474389494"></span></a><span style="font-size:9.0pt">  </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fus%2Fapp%2Fshukran%2Fid730806055%3Fls%3D1%26mt%3D8&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664360583%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=unE33soq6UZvZ4NelGY9IzRobhsdZnil72%2F05B%2FKdkc%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:9.0pt;color:#42241C;text-decoration:none"><img width="73" height="24" style="width:.7569in;height:.25in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-hmCv_B5T4sR-ps5pWjB7ZbX6jftRUhEk9p2qpX2VcI" alt="signature_235074976"></span></a>
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<div class="MsoNormal"><b><span style='font-family:"Sofia Pro";color:#42241C'>Sohil Parmar</span></b></div>
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<div class="MsoNormal" style="text-align:justify"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Senior Executive – Loyalty Operations</span></b></div>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>M :</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
 56 132 0871</span></b>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  
</span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><u><a href="mailto:[email-masked]" rel="noreferrer">sohil.parmar<span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold"'>@landmarkgroup.com</span></a></u>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
 Tower, Dubai Marina, UAE</span></b>
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<div class="MsoNormal" style="text-align:justify"><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>       PO Box 25030.</span></b></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fshukran&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664370574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=eR3Z4F1xb7XBOAIfEUJSXColoUMGDAN6RJB6tcb3NHc%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kwXGFiOMFKXRR9vQ6nSs8jbUcK_ofSlkUt10VumjOSY" alt="signature_426921303"></span></a><span style="font-size:10.5pt">   </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FShukranReward&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664370574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=gE2DUekIw987JJDtls3z5XupYOBN%2Fagag9QfAoxlAQk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Np5hNG1qEB1ZsVrO-znGnQt88NxfvxpS9dVg4vb5DRE" alt="signature_88881169"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Finstagram.com%2FShukranReward&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664380570%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2FLdzi820WaHKdNA4QO0tCGX6%2BBDo2UQdjvGABDuH8lM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-Kq4akApcW0AsD7lpYAkQxRPZR5_jOjLRwra-1lCdxo" alt="signature_837598934"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shukran.com%2Fae%2Fen%2F&amp;data=04%7C01%7CSohil.Parmar%40landmarkgroup.com%7C4bbd28ae3bd64ba892d608d9655f65d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637652282664380570%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=aLM9qB0h6MvHvoKDO7UOKeVW%2BZPnh5tN7Hw9svIDWiQ%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDQ2ODYwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lxw72nDHYc_Vm-ijkAjPxGMt56bgJ6TYOHFURSMUdX0" alt="signature_307928511"></span></a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 20 August 2021 5:29 PM<br>
<b>To:</b> Shukran Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; TCS ShukranTeam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2976513] - need escalation</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to the order number: 6332231927</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly check customer Shukran points has not been credited to him. As per tech they have been processed from their end but due to some issue at siebel's end are not credited
 to customer's account.<br>
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Kindly look into the attached and assist in getting the concerned points credited to customer's account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Number of points supposed to credit: 57 </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Loyalty Card Number: 1700000299260448</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Registered email address: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2976513:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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