Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 15:56:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  okey thanks to Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:38 PM, 21st Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:38 PM, 21st Aug                     hi                    hi           07:38 PM, 21st Aug                     hi                    i have a return item           07:39 PM, 21st Aug                   mayar                   Could you please share your order number so that I can assist you further?           07:40 PM, 21st Aug                     hi                    because i recieve a wrong items than im not order           07:40 PM, 21st Aug                   mayar                   Could you please share your order number so that I can assist you further?           07:41 PM, 21st Aug                     hi                    9682621593           07:43 PM, 21st Aug                   mayar                   Thank you for providing us with this details            07:44 PM, 21st Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           07:44 PM, 21st Aug                     hi                    yes           07:45 PM, 21st Aug                   mayar                   We would like to inform you that we have processed the refund of amount (AED 50 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           07:49 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            07:49 PM, 21st Aug                     hi                    so you mean i cannot recieve my previous order           07:50 PM, 21st Aug                     hi                    sustainable bossini solid v neck top 3/4           07:52 PM, 21st Aug                   mayar                   For sorry we do not have exchange policy           07:52 PM, 21st Aug                     hi                    this is my order before but they send a wrong item           07:52 PM, 21st Aug                   mayar                   We only have return policy           07:53 PM, 21st Aug                   mayar                   The item has been returned           07:53 PM, 21st Aug                   mayar                   We sincerely apologize for any inconvenience caused,           07:53 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            07:53 PM, 21st Aug                     hi                    but if i order another items is okey           07:53 PM, 21st Aug                   mayar                   Yes you can order a new order using the amount           07:54 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            07:54 PM, 21st Aug                     hi                    the prob.no one call or let you know or discuss for this issue almost 2 weeksive been waiting           07:54 PM, 21st Aug                     hi                    worth of 50 dirhams right?           07:55 PM, 21st Aug                   mayar                   yes right           07:55 PM, 21st Aug                     hi                    thanks           07:56 PM, 21st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 21st Aug                     hi                    you too           07:56 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3006067