Subject: Ticket Assigned - Conversation with ayman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 15:39:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayman ayman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayman Bot:  Hi Ayman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6341920967 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548138120            07:23 PM, 21st Aug                   mayar                   Hi Ayman ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:23 PM, 21st Aug                     ayman                    Hi           07:23 PM, 21st Aug                     ayman                    My order is ready in store but the system not updated.           07:24 PM, 21st Aug                     ayman                    Can you please update system to ready for pick up           07:24 PM, 21st Aug                     ayman                    I am in store now           07:24 PM, 21st Aug                   mayar                   Your order will take 3-5 days to be ready at the store           07:24 PM, 21st Aug                   mayar                   Our team will contact you once it is ready           07:25 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            07:25 PM, 21st Aug                     ayman                    I am in the store now at click and collect. My item is here ready now           07:25 PM, 21st Aug                     ayman                    System needs to be updated to ready to collect before they will release           07:26 PM, 21st Aug                   mayar                   The order is not ready yet .Our team will contact you once it is ready           07:27 PM, 21st Aug                     ayman                    Store connot update this they told me to contact customer service to change status so i can take item           07:27 PM, 21st Aug                   mayar                   The amount was not transferred yet           07:28 PM, 21st Aug                   mayar                   Your order will take 3-5 days to be ready at the store Our team will contact you once it is ready Is there anything else i can help you with?           07:28 PM, 21st Aug                     ayman                    You are wrong           07:28 PM, 21st Aug                     ayman                    Iam here at click and collect           07:28 PM, 21st Aug                     ayman                    The item is ready here in bag with my name on it           07:29 PM, 21st Aug                     ayman                    I paid by credit card           07:29 PM, 21st Aug                     ayman                    Payment is instant it does not take 3 to 5 days for payment to be recieved by centrepoint           07:29 PM, 21st Aug                     ayman                    Please if you do not know what you are doing transfer me to someone who knows what they are doing.           07:30 PM, 21st Aug                   mayar                   Could you please share your order number so that I can assist you further?           07:30 PM, 21st Aug                     ayman                    6341920967           07:31 PM, 21st Aug                   mayar                   Kindly share a photo with us of that order           07:31 PM, 21st Aug                     ayman                    How can i share photo           07:32 PM, 21st Aug                   mayar                   On this chat           07:33 PM, 21st Aug                   mayar                   Kindly share a photo with us of that order to escalate the issue you are facing           07:33 PM, 21st Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:35 PM, 21st Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:37 PM, 21st Aug                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:39 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3006006