Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 14:45:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9689260168 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523428601            06:35 PM, 21st Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:35 PM, 21st Aug                     hi                    Hi           06:36 PM, 21st Aug                     hi                    I wanted to know if I can change mode of delivery or delivery address after placing an order?           06:36 PM, 21st Aug                   mayar                   Mode of delivery of delivery can not be changed           06:37 PM, 21st Aug                     hi                    Delivery address can be modified?           06:38 PM, 21st Aug                   mayar                   But if you want change the delivery address to be in the same city it can be changed           06:38 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            06:38 PM, 21st Aug                     hi                    Yes I want to change the address in the same city           06:39 PM, 21st Aug                     hi                    How can I do that?           06:39 PM, 21st Aug                   mayar                   Kindly share your address           06:40 PM, 21st Aug                     hi                    Palm Views West, Palm Jumeirah. Contact number: +971 58 903 5081           06:41 PM, 21st Aug                     hi                    Opposite Nakheel Mall           06:42 PM, 21st Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:42 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            06:42 PM, 21st Aug                     hi                    Has the address changed?           06:42 PM, 21st Aug                     hi                    Or someone will contact to do that?           06:43 PM, 21st Aug                   mayar                   Our team will contact you on your email           06:44 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            06:44 PM, 21st Aug                     hi                    Thank you Mayar. Have a good evening, that’s all for today!?           06:44 PM, 21st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3005795