Subject: Ticket Assigned - Conversation with aamir farooq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 14:21:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aamir farooq aamir farooq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aamir farooq Bot:  Hi Aamir Farooq ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562617399            06:10 PM, 21st Aug                   mayar                   Hi Aamir ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:11 PM, 21st Aug                     aamir farooq                    Hi           06:11 PM, 21st Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:12 PM, 21st Aug                     aamir farooq                    I have applied for an return item for more than 7days when will you guys send an delivery guy to collect it?           06:12 PM, 21st Aug                     aamir farooq                    6338565132           06:13 PM, 21st Aug                   mayar                   Thank you for providing us with this details            06:17 PM, 21st Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:17 PM, 21st Aug                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+966562617399)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              06:19 PM, 21st Aug                     aamir farooq                    Ok thanks           06:20 PM, 21st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:21 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3005689