Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Aug 2021 13:29:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation justin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  justin Bot:  Hi Justin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9688481088 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507166431            05:16 PM, 21st Aug                   mayar                   Hi  Justin Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:17 PM, 21st Aug                     justin                    Hi Mayar. Yes please. Because I just noticed today i there is one number missing on the mobile number i place in my order that's why  it was not yet delivered           05:18 PM, 21st Aug                     justin                    When i track it today it showing undelivered due to wrong phone number           05:20 PM, 21st Aug                     justin                    FP081821002092 this is the tracking number           05:20 PM, 21st Aug                     justin                    the mobile number should be 0562345449 under STELIO CLEMENT name           05:21 PM, 21st Aug                     justin                    9688481088 this is the order number           05:22 PM, 21st Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:25 PM, 21st Aug                   mayar                   Is there anything else i can help you with?            05:25 PM, 21st Aug                     justin                    Please thank you. Keep me posted.           05:26 PM, 21st Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3005476