Subject: Ticket Assigned - Conversation with hi this is eva
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Aug 2021 13:29:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is eva hi this is eva                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi this is eva Bot:  Hi Hi This Is Eva ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6341197138 Bot:    Your order status is : Verifying payment    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551708920            05:07 PM, 19
 th Aug                     hi this is eva                    I want to cancel the order number 6341197138           05:07 PM, 19th Aug                     hi this is eva                    Hi           05:09 PM, 19th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:21 PM, 19th Aug                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:26 PM, 19th Aug                   mayar                   Is there anything else i can help you with?
 &nbsp;           05:26 PM, 19th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 19th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2999739