Subject: Ticket Assigned - Conversation with chrizielle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 13:38:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chrizielle chrizielle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chrizielle Bot:  Hi Chrizielle ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532100679            05:23 PM, 18th Aug                     chrizielle                    ok           05:25 PM, 18th Aug                   mayar                   Hi Chrizielle,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:27 PM, 18th Aug                     chrizielle                    hi           05:27 PM, 18th Aug                     chrizielle                    i have a purchase of an item from a physical store           05:28 PM, 18th Aug                     chrizielle                    then now i wanted to change for a different size           05:28 PM, 18th Aug                     chrizielle                    which i saw available in online           05:28 PM, 18th Aug                     chrizielle                    would it be possible for me to exchange the size?           05:28 PM, 18th Aug                     chrizielle                    thru online?           05:28 PM, 18th Aug                     chrizielle                    the one i bpught in a store?           05:29 PM, 18th Aug                     chrizielle                    bought**           05:29 PM, 18th Aug                   mayar                   No for sorry it can not be exchanged online           05:30 PM, 18th Aug                   mayar                   Kindly return it in the store           05:30 PM, 18th Aug                   mayar                   then order it online           05:30 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:30 PM, 18th Aug                     chrizielle                    yes           05:31 PM, 18th Aug                     chrizielle                    if i lost the receipt can i use my Shukran application for exchange of size?           05:31 PM, 18th Aug                     chrizielle                    because in shukran there is transaction informations           05:31 PM, 18th Aug                   mayar                   For sorry it can not be returned without the bill           05:36 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           05:36 PM, 18th Aug                     chrizielle                    thats all           05:36 PM, 18th Aug                     chrizielle                    thanks           05:36 PM, 18th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2996038