Subject: Ticket Assigned - Conversation with renita dmello
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 12:43:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with renita dmello renita dmello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  renita dmello Bot:  Hi Renita Dmello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card i
 ssuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096560913989            04:21 PM, 18th Aug                     renita dmello                    [email-masked]           04:22 PM, 18th Aug                   mayar                   Hi  Renita ,Good evening Thank you
  for contacting us. My name is Mayar ,i will be happy to help you.           04:23 PM, 18th Aug                     renita dmello                    Hi           04:23 PM, 18th Aug                     renita dmello                    I received my dress but when i opened it had a small hole           04:24 PM, 18th Aug                     renita dmello                    I want to return           04:24 PM, 18th Aug                     renita dmello                    Hello           04:26 PM, 18th Aug                     renita dmello                    Hello           04:27 PM, 18th Aug                     renita dmello                    ?           04:27 PM, 18th Aug                     renita dmello                    /startOver           04:28 PM, 18th Aug                     renita dmello                    Hi           04:28 PM, 18th Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:30 PM, 18
 th Aug                     renita dmello                    Sure           04:32 PM, 18th Aug                     renita dmello                    8288294377           04:33 PM, 18th Aug                   mayar                   Thank you for providing us with this details&nbsp;           04:34 PM, 18th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:34 PM, 18th Aug                     renita dmello                    How many days do i have to return           04:34 PM, 18th Aug                   mayar                   whiten 14 days           04:34 PM, 18th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           04:35 PM, 18th Aug                     renita dmello                    Ok thanks           04:35 PM, 18th Aug                     renita dmello                    Appreciate your help           04:35 PM, 18th Aug                   mayar        
            we can create a return request for you           04:36 PM, 18th Aug                     renita dmello                    Yes sure           04:36 PM, 18th Aug                     renita dmello                    Or can i go to MaX TO return           04:36 PM, 18th Aug                   mayar                   A return request has been created           04:37 PM, 18th Aug                     renita dmello                    Thanks           04:37 PM, 18th Aug                   mayar                   Our team will contact you to collect the item whiten 3-5 days           04:37 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:38 PM, 18th Aug                     renita dmello                    They will come to pick it from home?           04:38 PM, 18th Aug                     renita dmello                    How will refurnd be done           04:38 PM, 18th Aug                     renita dmello         
            I paid through KNet           04:38 PM, 18th Aug                   mayar                   Yes it will picked from your home           04:39 PM, 18th Aug                   mayar                   The amount will be refunded to your account           04:40 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:40 PM, 18th Aug                     renita dmello                    I dont have an account i signed as a guest and ordered           04:40 PM, 18th Aug                   mayar                   The amount will be refunded to your bank account           04:41 PM, 18th Aug                     renita dmello                    Ok thanks           04:41 PM, 18th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:42 PM, 18th Aug                     renita dmello                    Thanks you too           04:42 PM, 
 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2995818