Subject: Ticket Assigned - Conversation with homoud alshukri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Aug 2021 10:22:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with homoud alshukri homoud alshukri                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello,i just received my order and paid by cash  im gonna to return as the size is small Bot:  Please enter your name Customer:  homoud alshukri Bot:  Hi Homoud Alshukri ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594062526            02:10 PM, 18th Aug                   mayar                   Hi Homoud  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:10 PM, 18th Aug                     homoud alshukri                    Hi, I just received my order and paid by cash but I'm gonna to return as the size is small           02:11 PM, 18th Aug                     homoud alshukri                    How about the refund?           02:12 PM, 18th Aug                     homoud alshukri                    Or can I change the size?           02:12 PM, 18th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:13 PM, 18th Aug                     homoud alshukri                    Hello are you there           02:13 PM, 18th Aug                     homoud alshukri                    8288231454           02:14 PM, 18th Aug                   mayar                   Thank you for providing us with this details&nbsp;           02:14 PM, 18th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:14 PM, 18th Aug                     homoud alshukri                    Ok           02:15 PM, 18th Aug                   mayar                   We do not have exchange policy the amount will be refunded as a credit on your account           02:16 PM, 18th Aug                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/kw/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:17 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:17 PM, 18th Aug                     homoud alshukri                    How can I ask the cash refund? There is no option for that when I click for return           02:18 PM, 18th Aug                   mayar                   You can return the item in the store to get your cash refund           02:19 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:19 PM, 18th Aug                     homoud alshukri                    If by online?           02:19 PM, 18th Aug                   mayar                   Yes           02:20 PM, 18th Aug                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/kw/en/. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store .  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store . · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:20 PM, 18th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:20 PM, 18th Aug                     homoud alshukri                    Well that's it. Thanks           02:21 PM, 18th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 18th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2995203