Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 16:38:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545350238            08:24 PM, 17th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:26 PM, 17th Aug                     hi                    I have requested a return for an item and nobody contacted me till now           08:26 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           08:26 PM, 17th Aug                     hi                    I can’t go out of this chat bcz it will be closed, I have only one order u can check it out           08:27 PM, 17th Aug                   mayar                   It will not be closed           08:28 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           08:28 PM, 17th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:29 PM, 17th Aug                     hi                    Yes           08:29 PM, 17th Aug                     hi                    9686623342           08:30 PM, 17th Aug                   mayar                   Thank you for getting in touch with us.  Please note, we'll only be able to make changes to your order before it has been processed.  If your order has been dispatched already, you can choose to return it partially or fully after it arrives.  Feel free to reach out to us if you need any further assistance.           08:31 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           08:31 PM, 17th Aug                     hi                    Sure           08:31 PM, 17th Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           08:32 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           08:32 PM, 17th Aug                     hi                    No one contacted me till now since 12/8           08:32 PM, 17th Aug                     hi                    Since I have requested return           08:32 PM, 17th Aug                     hi                    Still waiting           08:35 PM, 17th Aug                   mayar                   The item was collected today ?           08:35 PM, 17th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:36 PM, 17th Aug                     hi                    Yes I have contacted my brother, he confirmed that someone collect the item today           08:36 PM, 17th Aug                     hi                    Sorry for misunderstanding           08:37 PM, 17th Aug                   mayar                   It is okay           08:37 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           08:37 PM, 17th Aug                     hi                    No thanks           08:37 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2993140