Subject: Ticket Assigned - Conversation with lima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 16:35:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lima lima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lima Bot:  Hi Lima ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509169379            08:21 PM, 17th Aug                     lima                    Ok           08:21 PM, 17th Aug                     lima                    Helloo           08:22 PM, 17th Aug                     lima                    Anybody there           08:22 PM, 17th Aug                     lima                    Hellooo           08:23 PM, 17th Aug                     lima         
            Hellooo           08:24 PM, 17th Aug                   Sohaib                   Hi&nbsp;Lima ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:24 PM, 17th Aug                     lima                    My item was returned on August 4th I have not yet received my refund           08:25 PM, 17th Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,&nbsp;           08:26 PM, 17th Aug                     lima                    Ok           08:26 PM, 17th Aug                     lima                    9684225514           08:27 PM, 17th Aug                   mayar                   Thank you for providing us with this details&nbsp;           08:27 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           08:27 PM, 17th Aug          
            lima                    Ok           08:28 PM, 17th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:29 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           08:29 PM, 17th Aug                     lima                    No           08:30 PM, 17th Aug                     lima                    When can I expect your message           08:30 PM, 17th Aug                   mayar                   Our team will contact you on your mail whiten 2-3 days           08:32 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           08:32 PM, 17th Aug                     lima                 
    No           08:34 PM, 17th Aug                     lima                    Thank you           08:35 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2993133