Subject: Ticket Assigned - Conversation with sumaiya here
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 12:24:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sumaiya here sumaiya here                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sumaiya here Bot:  Hi Sumaiya Here ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503378128            04:06 PM, 17th Aug                     sumaiya here                    Ok           04:07 PM, 17th Aug                   mayar                   Hi Sumaiya ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:07 PM, 17th Aug                     sumaiya here                    Hello.           04:07 PM, 17th Aug                     sumaiya here                    I have return my product online that is 2 blankets but I have not get the amount I have paid cash on delivery..           04:08 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           04:08 PM, 17th Aug                     sumaiya here                    Now how I get back my amount           04:08 PM, 17th Aug                     sumaiya here                    OK please wait           04:08 PM, 17th Aug                     sumaiya here                    6337620624           04:11 PM, 17th Aug                     sumaiya here                    This is my order no..           04:11 PM, 17th Aug                     sumaiya here                    ?           04:12 PM, 17th Aug                   mayar                   Thank you for providing us with this details&nbsp;           04:13 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           04:13 PM, 17th Aug                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           04:14 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:14 PM, 17th Aug                     sumaiya here                    I have paid cash on delivery           04:17 PM, 17th Aug                     sumaiya here                    Now how I will get those amount back?           04:17 PM, 17th Aug                     sumaiya here                    Will I get amount back in my bank account?           04:17 PM, 17th Aug                   mayar                   The amount will be refunded as a credit in your account           04:21 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:21 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992060