Subject: Ticket Assigned - Conversation with syed talha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 12:07:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed talha syed talha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed talha Bot:  Hi Syed Talha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by
  card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562010468            03:58 PM, 17th Aug                   mayar                   Hi Syed  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:58 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           
 03:58 PM, 17th Aug                     syed talha                    Hi a refund was initiated for my order but i has been quite a few daya           03:59 PM, 17th Aug                     syed talha                             03:59 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:59 PM, 17th Aug                     syed talha                    One second           04:00 PM, 17th Aug                     syed talha                             04:01 PM, 17th Aug                   mayar                   We would like to inform you that we have processed the refund of amount (SAR64.00) on (8/5/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:04 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:04 PM, 17th Aug                     syed talha      
               It has been 10 days already           04:04 PM, 17th Aug                   mayar                   We would like to inform you that we have processed the refund of amount (SAR64.00) on (8/5/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:05 PM, 17th Aug                   mayar                   the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:05 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           04:05 PM, 17th Aug                     syed talha                    No           04:05 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.fresh
 desk.com/helpdesk/tickets/2991973