Subject: Ticket Assigned - Conversation with farah
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 11:10:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537023960            03:02 PM, 17th Aug                   mayar                   Hi Farah ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:02 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           03:02 PM, 17th Aug                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:04 PM, 17th Aug                     farah                    6339793130           03:05 PM, 17th Aug                     farah                    Yes we are           03:05 PM, 17th Aug                   mayar                   Thank you for providing us with this details&nbsp;           03:05 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           03:05 PM, 17th Aug                     farah                    Yes ok           03:05 PM, 17th Aug                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/sa/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:07 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:07 PM, 17th Aug                     farah                    I was wondering if I can exchange only one item from my order           03:07 PM, 17th Aug                   mayar                   We are sorry we do not have exchange policy           03:08 PM, 17th Aug                   mayar                   Kindly return the item           03:09 PM, 17th Aug                     farah                    Ok thank you           03:09 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           03:09 PM, 17th Aug                     farah                    No thank you           03:09 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2991727