Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 10:09:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547476222            01:39 PM, 17th Aug                     hello                    Ok           01:39 PM, 17th Aug                   Hamza                   Hi ,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           01:40 PM, 17th Aug                     hello                    Hello, I ordered yesterday nail polish and eyeshadow           01:40 PM, 17th Aug                     hello                    I received it know the box is empty for the eyeshadow           01:41 PM, 17th Aug                     hello                    And one of the nail polish is wrong colour           01:41 PM, 17th Aug                   Hamza                   Could you please share your order number so that I can assist you further?           01:42 PM, 17th Aug                     hello                    Ok           01:43 PM, 17th Aug                     hello                    9687957450           01:44 PM, 17th Aug                   Hamza                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           01:46 PM, 17th Aug                     hello                    Ok if will go exchange it my self           01:47 PM, 17th Aug                     hello                    Which branch i can find the same eyeshadow           01:47 PM, 17th Aug                   Hamza                   You can visit any nearby store and they will assist you further           01:48 PM, 17th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           01:48 PM, 17th Aug                     hello                    The same eyeshadow is available in all the stores ?           01:49 PM, 17th Aug                   Hamza                   We request you to please visit any nearby store and they will assist you further           01:52 PM, 17th Aug                   Hamza                   Is there anything else I can help you?&nbsp;           01:53 PM, 17th Aug                     hello                    I am awkin a question here if i will go the nearest branch they will exchang it to the same eyeshadow palette  palette           01:54 PM, 17th Aug                     hello                    Or its depends on the stock in each branch           01:54 PM, 17th Aug                     hello                    I will not trace the platte in the branches           01:55 PM, 17th Aug                     hello                    As its your proplem from the beginning           01:55 PM, 17th Aug                     hello                    You send not even diffrent coulor it's an empty box           01:56 PM, 17th Aug                     hello                             01:56 PM, 17th Aug                     hello                    13.37           01:59 PM, 17th Aug                   mayar                   We sincerely apologize for any inconvenience caused,           02:01 PM, 17th Aug                   mayar                   For sorry we do not have exchange policy           02:01 PM, 17th Aug                   mayar                   We can create a return request to return this item           02:02 PM, 17th Aug                     hello                    Ok           02:02 PM, 17th Aug                     hello                    Ok return it           02:02 PM, 17th Aug                   mayar                   Could you please share name of the item           02:02 PM, 17th Aug                     hello                    How long its will take to collect it and refun           02:02 PM, 17th Aug                     hello                             02:03 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:04 PM, 17th Aug                     hello                    Ok           02:06 PM, 17th Aug                   mayar                   We would like to inform you that we have processed the refund of amount (AED35.10) on (8/17/21 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:06 PM, 17th Aug                   mayar                   Our team will not collect it the refund has been processed           02:06 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:06 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2991458