Subject: Ticket Assigned - Conversation with aya
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 09:54:42 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya aya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya Bot:  Hi Aya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544787871            01:45 PM, 17th Aug                   mayar                   Hi Aya ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:46 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:46 PM, 17th Aug                     aya                    Sure           01:46 PM, 17th Aug                     aya                    Hello Ms Mayar           01:46 PM, 17th Aug                   mayar                   Could you please share your order number so that I can assist you further?           01:47 PM, 17th Aug                     aya                    9687988544           01:47 PM, 17th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           01:48 PM, 17th Aug                     aya                    Sure           01:48 PM, 17th Aug                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:49 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:49 PM, 17th Aug                     aya                    May i know how can i exchange.           01:50 PM, 17th Aug                     aya                    I need a smaller size           01:50 PM, 17th Aug                     aya                    If the it           01:50 PM, 17th Aug                   mayar                   For sorry we do not have exchange policy           01:50 PM, 17th Aug                   mayar                   Kindly return the item           01:51 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:51 PM, 17th Aug                     aya                    Item is available in any branch can i exchange there           01:51 PM, 17th Aug                     aya                    Can I?           01:53 PM, 17th Aug                     aya                    Exchange in a store?           01:53 PM, 17th Aug                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any  Splash store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any   Splash store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:53 PM, 17th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           01:53 PM, 17th Aug                     aya                    Thanks bye           01:54 PM, 17th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 PM, 17th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2991401