Subject: Ticket Assigned - Conversation with wareef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Aug 2021 14:34:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wareef wareef                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wareef Bot:  Hi Wareef ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  63369988 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  633699988 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  63369996638 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6336999668 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590161787            06:22 PM, 14th Aug                     wareef                    okay           06:23 PM, 14th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:25 PM, 14th Aug                     wareef                    can you check my order           06:25 PM, 14th Aug                     wareef                    long time pass and i did not receive           06:25 PM, 14th Aug                     wareef                    6336999668           06:25 PM, 14th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:28 PM, 14th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:28 PM, 14th Aug                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966590161789)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:32 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:32 PM, 14th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2980936