Subject: Ticket Assigned - Conversation with hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 14 Aug 2021 14:27:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339863653            06:04 PM, 14th Aug                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:05 PM, 14th Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:05 PM, 14th Aug                     hi                    Hi, there. I would like to exchange one of the items that was delivered to me and 2 items that was send in the wrong color           06:06 PM, 14th Aug                     hi                             06:06 PM, 14th Aug                     hi                             06:06 PM, 14th Aug                   mayar                   Could you please share your order number so that I can assist you further?           06:06 PM, 14th Aug                     hi                             06:08 PM, 14th Aug                     hi                             06:09 PM, 14th Aug                   mayar                   Thank you for providing us with this details&nbsp;           06:11 PM, 14th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           06:11 PM, 14th Aug                     hi                    No problem           06:11 PM, 14th Aug                   mayar                   For sorry we do not have exchange policy           06:15 PM, 14th Aug                   mayar                   In the meantime, an exchange is not available at https://www.splashfashions.com/bh/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  Splash store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:16 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:16 PM, 14th Aug                     hi                    Since when? O can go to any store and exchange a pair of shoes, plus the helmets was your mistake?           06:17 PM, 14th Aug                     hi                    I want the stoor manager to call me           06:17 PM, 14th Aug                   mayar                   Yes you can change the pair of shoes           06:21 PM, 14th Aug                     hi                    Are you going to help me or not?           06:21 PM, 14th Aug                   mayar                   but regarding the hamlet For sorry we do not have exchange policy           06:21 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           06:24 PM, 14th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2980905