Subject: Ticket Assigned - Conversation with rana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Aug 2021 10:53:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana rana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rana Bot:  Hi Rana ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 PM, 14th Aug                   mayar                   Hi Rana ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:40 PM, 14th Aug                     rana                    i want to return order number 6287590143           02:41 PM, 14th Aug                   mayar                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم&nbsp;           02:41 PM, 14th Aug                   mayar                   Thank you for providing us with this details&nbsp;           02:41 PM, 14th Aug                   mayar                   Could you please allow me 2 minutes to check your order details?           02:41 PM, 14th Aug                     rana                    ok           02:41 PM, 14th Aug                   mayar                   For sorry it can not be returned now           02:43 PM, 14th Aug                   mayar                   It can only be returned whiten 14 days           02:44 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:44 PM, 14th Aug                     rana                    it has missing peices           02:45 PM, 14th Aug                     rana                    i ordered it then returned it then ordered again and it still has missing peices           02:45 PM, 14th Aug                   mayar                   Could you please share your order number so that I can assist you further?           02:46 PM, 14th Aug                     rana                    6287590143           02:46 PM, 14th Aug                   mayar                   This order was delivered on 3/24/21           02:48 PM, 14th Aug                   mayar                   For sorry it can not be returned now           02:48 PM, 14th Aug                   mayar                   It can only be returned whiten 14 days           02:48 PM, 14th Aug                   mayar                   Is there anything else i can help you with?&nbsp;           02:48 PM, 14th Aug                     rana                    no           02:49 PM, 14th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2979820